there are times the movies hit it just right to make a point about why we design. Though, movies likes to make the normal extreme for the entertainment purposes.
but the link below is another designer making a concern point about why we need to make the experience or product as real and true to the picture or feel.
via The importance of setting accurate expectations- 90 Percent of Everything.
Take the time to go through the slides. i know there are a lot, but most of the slides are just pictures. This is one of those slides that makes you look at your own work at a different light considering how we express contents to our viewers. And how we should communicate that content with various resources.
The idea of looking at trends in our profession speak directly to the idea of content strategy. It’s a “beyond the document” look at how we create and deliver content to various audiences. It’s about content re-use and single-sourcing, about content management, about filtering content, about creating better ways to serve content consumers. It’s also about how social media has raised the bar, and how consumers will take matters into their own hands if we don’t step up to the plate.
Service design, while often talked about in academia, is getting more and more attention from design companies and service providers, as the impact of experience design has been proven to increase customer satisfaction and brand perception. This isn’t to say that service design is only about the customer’s experience; while that’s a big part of it, service designers also look at the delivery of the service, its operational efficiency, and its scalability from a design point of view. They focus on designing both the overall service, an intangible exchange like using a bank account or renting a car, and each of the touch points within the service, which may be tangible products like a bank statement, website or or rental car. Service designers map the way that a service is experienced over time and each of the interactions within the experience.
list of priorities towards good service design:
IMMEDIACY
CO-CREATION
VOICE
EXPERTISE
CUSTOMIZATION
This is a good article that helps me to understand in detail about service design. heck i never got a degree in “service design” but for many people how can you say that you got a degree into that field. This field comes with experience when working in multiple backgrounds…
via Service Design | Creativity Online.
check out her slides:
