Tag archives: Culture

Service Design out look

Service design, while often talked about in academia, is getting more and more attention from design companies and service providers, as the impact of experience design has been proven to increase customer satisfaction and brand perception. This isn’t to say that service design is only about the customer’s experience; while that’s a big part of it, service designers also look at the delivery of the service, its operational efficiency, and its scalability from a design point of view. They focus on designing both the overall service, an intangible exchange like using a bank account or renting a car, and each of the touch points within the service, which may be tangible products like a bank statement, website or or rental car. Service designers map the way that a service is experienced over time and each of the interactions within the experience.

list of priorities towards good service design:

IMMEDIACY

CO-CREATION

VOICE

EXPERTISE

CUSTOMIZATION

This is a good article that helps me to understand in detail about service design. heck i never got a degree in “service design” but for many people how can you say that you got a degree into that field. This field comes with experience when working in multiple backgrounds…

via Service Design | Creativity Online.

check out her slides:

LANGUAGE shapes the way we think

This is a very eye opening understanding of languages and cultures. It definitely something i like to understand why memorization does not work well, I guess,  it is the spirit of a culture to understand what they are expressing and why they express in these terms that we need to first understand. the link is at the bottom.

To test this idea, we gave people sets of pictures that showed some kind of temporal progression e.g., pictures of a man aging, or a crocodile growing, or a banana being eaten. Their job was to arrange the shuffled photos on the ground to show the correct temporal order. We tested each person in two separate sittings, each time facing in a different cardinal direction. If you ask English speakers to do this, they’ll arrange the cards so that time proceeds from left to right. Hebrew speakers will tend to lay out the cards from right to left, showing that writing direction in a language plays a role.3 So what about folks like the Kuuk Thaayorre, who don’t use words like “left” and “right”? What will they do?

The Kuuk Thaayorre did not arrange the cards more often from left to right than from right to left, nor more toward or away from the body. But their arrangements were not random: there was a pattern, just a different one from that of English speakers. Instead of arranging time from left to right, they arranged it from east to west. That is, when they were seated facing south, the cards went left to right. When they faced north, the cards went from right to left. When they faced east, the cards came toward the body and so on. This was true even though we never told any of our subjects which direction they faced. The Kuuk Thaayorre not only knew that already usually much better than I did, but they also spontaneously used this spatial orientation to construct their representations of time.

People’s ideas of time differ across languages in other ways. For example, English speakers tend to talk about time using horizontal spatial metaphors e.g., “The best is ahead of us,” “The worst is behind us”, whereas Mandarin speakers have a vertical metaphor for time e.g., the next month is the “down month” and the last month is the “up month”. Mandarin speakers talk about time vertically more often than English speakers do, so do Mandarin speakers think about time vertically more often than English speakers do? Imagine this simple experiment. I stand next to you, point to a spot in space directly in front of you, and tell you, “This spot, here, is today. Where would you put yesterday? And where would you put tomorrow?” When English speakers are asked to do this, they nearly always point horizontally. But Mandarin speakers often point vertically, about seven or eight times more often than do English speakers.4

via Edge: HOW DOES OUR LANGUAGE SHAPE THE WAY WE THINK? By Lera Boroditsky.

Packing style of a japanese train

YouTube – japan train 日本 満員電車.

this is for those of you who don’t twitter…. and for my documentations.  Truely amazed… and actually i just want to experience that only once…

I thought i was in a pack train during the paris protest back in 2006, yeah well i was wrong…….

Rising of the idiots…?

Rise of the Idiots | Dipnoid.

LOL

Dia-gramic Personal Resume

I think this is a better way of starting to see resumes, well look for a second… this engages me to look further and to develop a sense if i like their “style” or not… their creativity or not… SO instantly i know if i would like this person. And it makes my life easier to decide yah or nah on the person…. it is harsher but the person set themselves up to be judge instantly instead of the traditional approach… except they would be on the bottom of my pile and maybe looked at when i think i need someone.

Flickr Photo Download: Personal Resume (updated).

Diagramming “is the new”

DIAGRAM :: LeisureArts.

pretty unique play on words and trends and the opinion of where that word trended from. Have fun looking at it intently.

New Hospital Design?

“Some hospitals are taking evidence-based design seriously,” said Roger Ulrich, director of the Center for Health Systems and Design at Texas A&M. “Other institutions use pretty traditional design that pays lip service to the evidence. There may be high style, but the hospital is still noisy. Or the windows are too small to let much light in. There are missed opportunities.”

via Health Outcomes Driving New Hospital Design – NYTimes.com.

what is new hospital design giving every patient a single room and lots of light. that is correct! So what is new about that, well think back in the “age” the rich had their own room and lots of light cause they are high class, it is just that now, hospitals are now thinking of removing the “let everyone equal” to the new approach “let everyone be high class.” but being high class has a price… it is costly to build and maintain.

That is my annoyance, this is not innovation but just a regenerating idea what we had in the past.

I am a firm believer of Milton Glaser

Ten Things I Have Learned

i am just going to list the ten titles but be sure to read Milton Glaser ‘s take on his statements. For one I just love hearing from very establish designers saying what i am feeling but never could pin point it. This is what happens when i grew up with my parents friends and never with my own age group…

what he talks about is so true to what i am experiencing in the workforce, and it might be a reason why there are ton of early designers that quickly move away from their career path because what they ideally believe is actually false, and viewing that all designers as great observers of humanity and empathy is heartbreaking cause lets face all people are one and the same no matter what their job title are. They may have empathy or not… you must seek the right set of passionate people to work it is the main goal.

1.

YOU CAN ONLY WORK FOR PEOPLE THAT YOU LIKE.

2.

IF YOU HAVE A CHOICE NEVER HAVE A JOB.

3.

SOME PEOPLE ARE TOXIC AVOID THEM.

4.

PROFESSIONALISM IS NOT ENOUGH or THE GOOD IS THE ENEMY OF THE GREAT.

5.

LESS IS NOT NECESSARILY MORE.

6.
STYLE IS NOT TO BE TRUSTED.

7.
HOW YOU LIVE CHANGES YOUR BRAIN.

8.

DOUBT IS BETTER THAN CERTAINTY.

9.

ON AGING.

10.

TELL THE TRUTH.

ENJOY!

OLED is spreading!

sometimes i love the world we live in… and how it can “get better” or in my definition COOLIO!

The OLED signage looks better from a distance as well (the signage on the second gate from the left is the OLED panel, and the others are advertisement stickers).

want some OLED on your ticket booths? they tried electronic ink but that is failing so switching to OLED is making head ways for the advertisement community.

Digital signage with 7.6-inch OLED panels are being tested at an automatic ticket gate (JR Ebisu station). The panels are equipped on the upper surface and front of the entrance.

cuteness…why we need this?

Design Benign.

this blog is on a track to find out the reasons why we need cuteness in everything liker the twitter icons to stories, stuff animals, etc.